Refund & Return Policy – Sound Master Electronics

At Sound Master Electronics, we aim to ensure customer satisfaction with every purchase — whether made online or in-store.
If a product is defective or damaged, you may return or exchange it under the following conditions:

1. Return Period

Customers can request a return or exchange within 7 calendar days from the date of purchase or delivery.

2. Return Conditions

To qualify for a return or exchange, the product must:

• Be in original condition, with all accessories, manuals, and packaging intact.

• Show no signs of damage, misuse, water exposure, or missing components.

Products failing to meet these conditions cannot be accepted for return or replacement.

3. Refund or Replacement Options

Depending on the product’s condition and issue:

• The item may be repaired, replaced, or refunded.

• Refunds are issued to the original payment method for online purchases or in cash/card for in-store payments.

• Processing time may vary depending on inspection and approval.

4. How to Initiate a Return

Please contact our support team within the 7-day period to arrange your return or visit our showroom directly:

📍 Address: Showroom 5, Al Nisf Building, Airport Road, Al Gargoud, Dubai : View on Google Maps
📧 Email: Info@soundmasterae.com
📞 Phone : +971 4 2660060

Our team will assist you with return approval and next steps.

5. Important Notes

• Products marked as Final Sale or digital goods (such as software once opened) are non-returnable.

• We recommend retaining your receipt and packaging for smooth processing.

• Sound Master Electronics reserves the right to inspect the product before approving any refund or replacement.