Privacy Policy – Sound Master Electronics

Last Updated: October 26, 2024

1. Introduction

Sound Master Electronics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect data obtained through our website soundmasterae.com and our in-store services.
By using our Site or visiting our showroom, you agree to the terms of this Privacy Policy.

Operator Details:

Company Name: Sound Master Electronics

📍Address: Showroom 5, Al Nisf Building, Airport Road, Al Gargoud, Dubai, UAE
View on Google Maps
Business Hours:
Mon – Thu: 9:00 – 18:00
Fri: 9:00 – 17:00
Sat – Sun: Closed

📧 Email: Info@soundmasterae.com

📞 Phone : +971 4 2660060

2. Information We Collect

We may collect the following data:

Personal Data: Name, phone number, email, address, and order details — collected when you make a purchase, contact us, or request a service.
Payment Information: Processed securely via trusted third-party gateways (we do not store full card details).
Usage Data: Browser, device type, IP address, and access time to improve our website performance.
Cookies: Used for site functionality, analytics, and personalization. You can manage cookie preferences in your browser.

3. How We Use Your Information

We use collected information to:

Process and deliver online or in-store purchases.
Provide repair, support, and warranty services.
Communicate order updates or policy changes.
Improve our website and customer experience.
Send promotional emails only if you consent (you can unsubscribe anytime).
Ensure compliance with UAE laws and prevent fraud.

4. Returns & Warranty

If a product purchased online or in-store is defective or damaged, you have 7 days to contact us or bring it to our showroom for:

Refund, repair, or replacement (depending on product condition).

To qualify, the product must be in original condition with full packaging and accessories, and free from damage such as water exposure or misuse.

5. Data Sharing

We do not sell or rent your information. Data may be shared only with:

Payment and delivery partners.
Authorized service providers for maintenance or analytics.
Authorities when required by Dubai or UAE law.

6. Data Protection

We use SSL encryption and strict access controls to safeguard your data.
However, no online system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

You have the right to:

Request access or correction of your personal data.
Ask for deletion where legally possible.
Withdraw consent from marketing communications.

To exercise these rights, contact us at Info@soundmasterae.com.

8. Policy Updates

We may update this Privacy Policy occasionally. The latest version will always be available on our website with an updated “Last Updated” date.

9. Governing Law

This Privacy Policy is governed by the laws of Dubai, United Arab Emirates, and any disputes shall be handled exclusively by the Courts of Dubai